Service Upgrade Engineer

Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
As a result of our growing customer needs to ensure maximum lifecycle utilization of their equipment, we are looking for a Global Services Upgrade Engineer. The Global Services Upgrade Engineer will be responsible for managing custom upgrade orders. This includes reviewing the order, creating part numbers and a build of materials, sourcing the material, engineering the upgrade, and putting instructions together on how to execute the upgrade in the field.
Review customer orders for upgrades and determine whether the upgrade is possible.
Put together a build of materials for each upgrade using Magic and Oracle and sending a quotation to the customer for the upgrade.
Manage the upgrade project through installation at the customer site.
Put together quotation for customers based on the upgrade request.
Work with both internal and external suppliers to get pricing and material for each upgrade.
Assemble and quality check each upgrade before sending to the customer.
Write any needed documentation for the field team to execute the upgrade at the customer site.
Handle any customer complaints which come in regarding upgrades delivered.
Work closely with CBS manufacturing and align resources needed to deliver upgrades.
Develop effective operating mechanisms and visibility to day-to-day parts performance to drive proactive resolutions for both internal and external customer orders.
Ensure regular communication to key stakeholders and end users (Service Managers/Field Engineers)
Actively participate in global/regional meetings and annual processes as appropriate
Maintain appropriate relationships with expertise suppliers/vendors
Communicate projects current state and changes/updates to management at global and regional levels as appropriate
Manage delivery dates to customers.
Work cross functionality with supply chain to ensure proper warehouse processes.
Develop and maintain quality-controlled processes/SOPs
Leverage DBS as appropriate
Support customer meetings as needed
Travel to customer sites to support upgrades as needed
Travel as needed – 10-15%



Who you are
High level of technical knowledge on Bioprocess standard & custom hardware/software
Lead system designer experience
Experience with electrical and automation design
Strong focus on customer, quality and meeting customer needs
Experience of working in a global environment.
Demonstration of innovation and adaptability to further advance business operations and customer experience
Communicates effectively at all levels of the organization. Expresses ideas clearly and simply both verbally and in writing. Promotes timely, ongoing flow of information to others. Communicates and listens effectively to develop and maintain key business relationships.
Understanding issues at a region level but also able to see the bigger picture relevant to organization on a global scale.
Understanding of supply chain and logistics.
Proficient in Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook, Teams etc.), e-mail, web browsers and spreadsheet software
Strong Command of the English language both written and spoken
Desirable: Prior knowledge with Oracle, Magic, and Qlik tools
Desirable: Knowledge of DBS tools and understanding of Cytiva products
Desirable: Strong network of contacts at Cytiva manufacturing sites in Uppsala / Umea as well as at specific external supply partners
Desirable: Working at customer site and performing field-based work.



This position can be based at our site in Uppsala or in Umeå. We apply a hybrid work model which allows for the flexibility to work from home.
Interviews and selection will happen continuously, we look forward to your application today!
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.