ServiceNow UX Designer HR Knowledge Base 15881

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are seeking a Senior UX Designer
What You Will Work On
Apply UX best practices to structure content for intuitive self-service journeys
Design and maintain a scalable knowledge architecture optimized for AI, automation, and chatbots
Collaborate with HR subject-matter experts, ServiceNow developers, and AI enablement teams
Establish governance, templates, and guidelines for content creation and maintenance
Act as the lead UX voice in stakeholder discussions, influencing senior leadership decisions
Ensure integration of the knowledge base with other HR systems and workflows
Support continuous improvement of search, navigation, and self-service functionality

What You Bring
Strong experience with ServiceNow HRSD or similar HR platforms
Solid UX design skills with expertise in content strategy and information architecture
Experience structuring knowledge bases for intuitive self-service and AI-driven search
Understanding of automation and chatbot integration in enterprise HR systems
Strong collaboration and communication skills to work with cross-functional teams
Ability to define governance, templates, and scalable frameworks for knowledge content
Experience presenting UX recommendations to senior stakeholders and influencing adoption