SHORE EXCURSION AND TURNAROUND MANAGER FOR CRUISE SHIPS

Baltic Gateway is a private joint-stock (limited) company established in 1992. The company is proud to be holder of the highest, gold UC Seal for the Highest Creditworthiness given by UC.
The company acts as a shorex agent for many international cruise lines coming to both Stockholm and other Scandinavian ports, and has a leading position on the Swedish market.
We are currently looking for a Shore Excursion and Turnaround Manager (based in Stockholm) for our cruise line clients.
Essential Duties & Responsibilities:
As a Shore Excursion Manager, you will be acting as Company Representative and be in charge of coordinating, supervising the shore excursion operations at the pier and reporting to the Main Office during the day of the call.
You will also be responsible for the Turnaround operations (guests embarkation at the beginning of the cruise/disembarkation at the end of the cruise) at the pier and at the airport. For this you will be in close contact with the cruise ship as well as cruise line headquarters, port, and airport authorities. You will recruit, supervise, and coordinate a team of approximately 50 people between port and airport.
Skills:
Fluent in English, additional language(s) is an advantage. Good knowledge of Swedish language is considered a plus
High work capacity and ability to keep focus under high levels of stress
Flexibility in working hours
Leadership, human resourcing, working well in a team, service minded, being able to multitask, problem-solver
Excellent organizational and communication skills
Experience in working with Microsoft Office (primarily Excel)
Previous experience in same position or cruise line industry is considered a plus