Social Media Agent

Global migration is a 21st-century reality: Whether people are fleeing from something or racing towards better opportunity, cultures are now living side by side in a new way. At Rebtel, we believe in tearing down borders – both the geographical borders that complicate international communication and the cultural borders that keep people divided. We’re on a mission to build products serving the 2 billion internationals of the world. Starting, but not stopping, with communications and international calling to connect all migrants with their friends and family worldwide.  


Our team mirrors our global audience:  we are a diverse team of people from over 30 different countries that get together everyday – and we’d love for you to join us. Do you have what it takes to join the world’s leading disruptor in international calling?

Rebtel is looking for a driven Social Media Agent   


Ready to work hard and celebrate success together with a truly diverse team of 80 people with more than 30 different nationalities?
Are you looking for that rare combination: the spirit and excitement of a start up with an already existing and continuously growing business?
Do you like the idea of having a fun, rebellious brand voice at your fingertips?



  
The role:

As Social Media Agent at Rebtel you need to have great customer service skills and a passion for moderating conversations with our community - both online and offline. 

You have a solid understanding of how each social media channel works (Facebook, Twitter, Google Play, App Store, Trustpilot and Youtube) as well as how they differ from a communications perspective. As the face and voice of the brand, you will manage all community communications, from joining and initiating interesting, brand-relevant conversations to “soft selling” the product by providing support to current and prospective customers.

 

Responsibilities:

Quickly respond to comments and customer queries on our social media channels
Build relationships with current and potential customers
Monitor and report on feedback and online/offline reviews
Helping out our customer support with customer queries when necessary


 

Requirements:

Experience in community management and customer service
Excellent writing and communication skills
Positive attitude, attention to detail and customer oriented
Highly organized and great at multitasking
Patient and open minded
Fluency in English and Spanish (since the majority of our customers communicate in Spanish). French is a plus


 

We are looking for:

A hardworking individual who thrives in a rapidly changing environment with tight deadlines
Someone who is into the details and passionate about quality
A fast learning and dedicated person who is ready to grow with Rebtel


 

 

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.