Solution Specialist Contact Center & Telephony 16973

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.


Assignment Description
We are looking for an experienced Technical Solution Expert
What You Will Work On
Ensure stable and efficient operation of Contact Center and telephony solutions
Manage incidents, changes, and continuous service improvements
Drive enhancements in user experience, processes, and documentation
Collaborate with internal stakeholders and external vendors
Handle lifecycle management and release planning
Contribute to transformation initiatives toward new service solutions
Act as a bridge between business and IT to align solutions with business needs
Support governance and vendor management activities

What You Bring
Minimum 4 years of experience with Contact Center solutions (preferably Puzzel)
Experience with telephony solutions (fixed and mobile)
Documented experience working with IT solutions
Good understanding of applications and infrastructure within telephony
Knowledge of both traditional and cloud-based telephony solutions
Experience working with Microsoft 365
Experience managing IT services and objects
Experience with vendor governance and supplier management
Experience working between business and IT
Experience in agile environments
Experience with IT projects and requirements management
Strong communication skills in Swedish and English (spoken and written)
Structured, proactive, and solution-oriented mindset