Specialist, Field IT Support

What you will do
You will be part of our Nordics Field IT Support team across Denmark and Norway. As a driven and proactive IT Support specialist, you will be required to manage a variety of assignments through our Virtual TechHut whilst supporting office and manufacturing sites in Sweden. Your primary location will be in Norrkoping, but more or less frequently, you will drive to Lammhult factory and Molndal office location to manage on-site support. This is an exciting opportunity to join a talented team and have wide international contacts across third-party partners and other virtual teams in Johnson Controls.
How you will do it
Be part of level 1.5 and level 2 end-user support. And together with our Virtual TechHut and Nordic team manage our ticket queue.
User contact by various methods, from ServiceNow live agent chat to phone calls and walk-ups.
Create and resolve incident / service request, report errors and troubleshoot with next level IT-teams or third-party partners.
Solve problems in Windows and applications to the more administrative tasks.
Hands-on hardware troubleshooting.
Manage End-of-Lease computers through their lifecycle.
Assist vendors and be responsible for projects such as replacing computer, switches, or printers.
Be service-minded and driving to help and guide our users.
You are good at prioritizing and execute your tasks
Ability to work in a structured way and meet your deadlines

What we are looking for
Required
It is important that you have some years of experience from a similar function. You may come from an IT Helpdesk function or have being working as IT Support Specialist.
You are motivated by providing good user support and can communicate with the user at different levels.
Ability to cooperate with your team members and organization from a distance
Self-motivated and ability to work unsupervised.
A good problem solver and proactive to follow-up on tasks, and can quick understand new processes and systems
Fluency in both Swedish and English language, speaking and writing.
Preferrable experienced with MS Windows, O365, SCCM and Intune.
Valid driver license.

Who we are
Johnson Controls is a leading pure play buildings business serving a wide range of diverse customers in more than 150 countries. We advance the safety, comfort and intelligence of spaces and places. Our purpose is to power the success of our customers and to protect the environment. Our 100,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. We are the power behind your mission!