Support Analyst

Professional Consulting

Are you fluent in french/spanish or french/italian? Is customer service for you? We are looking for candidates with excellent language skills in either french/spanish or french/italian to work as a consultant support analyst in Helsingborg.
Job description:

The main task is to receive and take ownership for all support needs coming in through various support channels. You register, analyse, prioritise, assign and/or solve all in-coming cases during the agreed lead time according to the processes, rules and guidelines. You will monitor all open support cases and keep the end user informed about the solving process.
An important part of the job is to share knowledge with colleagues, i.e. by using a common knowledge database.

This is a continuous position. You will be employed by Professional Consulting and work as a consultant at the client in Helsingborg.

Your profile: We are looking for someone with excellent verbal and written communications skills in either french/spanish or french/italian. Customer service and problem solving is of great importance to you in your daily work. You are goal-driven and a teamplayer with great communication skills and you should be able to adapt easily with the various needs of the customer. As a person you are responsible, collaborative and solution oriented with the ability to make quick decisions. You are a team player who enjoys working in groups. Swedish is not a requirement but you can express yourself fluently in speech and writing in English. It is an advantage if you have previous experience in working with IT-support.

Professional Consulting är ett rekryteringsföretag för unga akademiker och tjänstemän. Tack vare ett stort nätverk och lång erfarenhet kan vi erbjuda intressanta och utmanande tjänster inom områden som IT, ekonomi, administration, HR, marknadsföring och kvalificerad kundtjänst. Professional Consulting är en del av Meet your future Group. Hitta din framtid på www.professionalconsulting.se redan idag!