Support Assistant i Gävle

Our client is an American public multinational corporation that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions.
Its most profitable products have come to dominate the commercial office suite market, and the company’s operating system, which has achieved near ubiquity in the desktop computer market. The company has also diversified in recent years into the video game industry as well as into the consumer electronics and digital services market.
Support Assistant (parental leave position)
Your responsibility will be as follow but not limited to:
1) Team management support
• Be the main point of contact for the team on operational documents and workflows.
• Coordinate and communicate changes in process, procedure, or systems to site teams.
• Assists with providing onboarding support for new employees, vendors, and interns under the direction of senior team members (e.g., ordering new hire equipment, setting up workstations, distribution lists, security groups).
• Coordinate and communicate scheduled training for site staff.
• Creating and submitting requests for datacenter access using the Data Center Access Tool.
• Provides onsite team support and carries out tasks under the direction of others.
• Support the development of Methods of Operating Procedure (MOPs) and Standard
• Provides onsite team support and carries out tasks under the direction of others.
• Provide basic training for system-use to onsite staff, new hire training, and general small-scale training for site staff.
• Report health and safety violations or positive behavior as per policy.


2) Equipment and systems maintenance
• Coordinate with vendors and onsite teams to schedule Preventative Maintenance for CE equipment.
• Provides maintenance assistance by prepping materials and performing administrative tasks as instructed.
• Prepares paperwork in support of maintenance planning scope.
• Coordinate with site teams that administrative work has been completed and recorded as per current operational requirements.
• Collaborate with QA team to make sure all operational procedures are on the latest template version and correct if needed.

Qualifications:
• Required: 1+ year(s) work/applied learning experience in administrative/business support in technical services industry.
• Required: Strong computer skills that include SharePoint and MS office tools.
• Required: Self-motivated with the ability to work on your own initiatives.
• Preferred: 2+ years technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)

All applications and CV’s must be submitted in English in order to be taken into consideration. Please e-mail head of recruitment Nordics, stein.dale@venezu.no for questions regarding the position.
About Venezu: we are a temp and recruitment agency that works exclusively with B2B companies in the ICT industry. We focus on the Nordic market, and we are looking for motivated and skilled candidates that fit the innovative and can-do environment of our customers.