Support Engineer - Dutch speaking

About Axis Communications Axis is an IT company offering network video solutions for professional installations.The company is the global market leader in network video, driving the ongoing shift from analog to digital video surveillance.Axis products and solutions focus on security surveillance and remote monitoring, and are based on innovative, open technology platforms.Axis is a Swedish-based company, operating worldwide with offices in more than 20 countries and cooperating with partners in more than 70 countries.Founded in 1984, Axis is listed on the NASDAQ OMX Stockholm.For more information about Axis, please visit our website at www.axis.com. This includes phone, e-mail, and on-line helpdesk support for technical questions relating to Axis products or installations.Your role and work as support engineer will greatly influence the Axis' brand value and the customers' experience of our service level.Your main tasks will be to: * Provide advanced phone, e-mail and online helpdesk support to end-users, resellers, and distributors * Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases * At a professional communication level, maintaining a good dialogue with the customer throughout the resolution of a support case * Assist primarily the sales office in your region, with both after sales and pre-sales support * Build technical knowledge and contribute to developing the support function within the team * Authorize warranty exchange (RMA) and handle day-to-day issues with the RMA partner for the region.At your disposal you will have a team of product specialists, providing you with product specific assistance.The position involves a few travels a year within the Europe, Middle East and Africa region.JOB QUALIFICATIONS You are a service-minded, social, and structured individual with a large technical interest and the ability tocommunicatefluently (written and spoken) in Dutch.Furthermore, excellent communication skills in English are mandatory and any other additional language is favourable, especially French or German.You are open-minded and have experience from working with customer support.You understand the technical aspects of products and their functionalities.You have a sound knowledge of basic computer software and hardware technology and we believe you have a keen general interest in networking technologies, the Internet, LANs and network products.Experience in one or more of the areas below are considered a plus: camera/image knowledge, network protocols, surveillance camera systems, servers and storage systems, electric science, client/server OS and application management.TECHNICAL SERVICES TEAM The Technical Services team for Europe, Middle East and Africa consists of different functions where the largest one is technical support.All functions are located in Lund, Sweden and we're currently a team of around 15 people.The team is also involved in authorizing product exchange under warranty (RMA), while the actual RMA handling is carried out by external partners