Support specialist

Excellent is one of the Nordic region's largest outsourcing companies within customer service-business, with contact centers in Stockholm, Piteå, Boden, Kalmar, Oslo, Helsinki, Jyväskylä and Copenhagen.We offer technical and outsourcing solutions in the areas of customer service, telemarketing and automated solutions, which meet high demands for quality and innovation.Excellent has approximately 1,200 employees in the Nordic countries and sales totaling about EUR 58 M. Customers include Microsoft, Electrolux, TeliaSonera, Tiscali and Reader's Digest.Excellent is a wholly owned subsidiary of Excellent Group, which also includes the Halogen consulting company.More information is available at: www.exlnt.se and www.pitea.se For our Contact Center in Piteå, Sweden we seek a support specialist within the field: Professional Support As a technical support specialist you will be taking care of customers all over Scandinavia.You will be working alongside with our customer internal support staff, to provide the best support to end customers.When you contact a end customer, you represent our customer!This is a big responsibility and therefore the requirements are high.You will be part of a very strong team to support and service our professional customers calling in with system-down situations and network issues who will need professional and accurate assistance. For this position we are looking for people with the following skills: - You must have good professional communication skills in Finnish, both verbal and written - You must have good professional communication skills in English, both verbal and written - At least 3 years experience from work in the computer industry - You probably have been working as a system administrator for a larger company or a infrastructure consultant - You have good knowledge about Microsofts server products - You have MCP/MCSE or similar certifications - Strong personal skills and a team player - Today we have a mixed team of ages, nationalities and genders Even if you don't have the Finnish language skill but fit all the skills above.Please, send us your CV together with a personal letter describing yourself and we will take this in to consideration in future job openings for this team.Because of the high demands from our customers, we offer you high tech training/certification possibilities.You will also strengthen your knowledge of the broad variety of available software today.Furthermore you will have an opportunity to develop your personal social skills and get to know many other equally minded people in an exiting environment.We would appreciate to receive your application as soon as possible.Immediate hire.