Supporttekniker/ Tech support specialist

TECH SUPPORT SPECIALIST
Reports to: IT Manager
Department: IT Department
About SIS
Stockholm International School is a truly international K-12 school located in the heart of the dynamic city of Stockholm. We are the first choice for the globally mobile diplomatic, business and research community in Sweden. Our students represent more than 60 countries and our diverse community is made up of over 80% international students and teaching staff. Our language of learning is English but our outlook is global.
Description
Stockholm International School is looking for a Tech Support Specialist to join the IT Team and empower all SIS employees and students to do their best work. You will focus on removing technical barriers to productivity and finding creative solutions to new challenges. The IT Team at SIS is a flexible and agile team, responsible for a wide variety of services and processes and you will be responsible for supporting IT services at Stockholm International School. The prime responsibility of this position is to provide a high quality of service, both technical and client focused, IT maintenance/repair, and enhancement of IT services at Stockholm International School. A large portion of this position is related to student and staff devices, infrastructure and equipment setup. This position will provide school-wide Tech support and maintenance during both school and student holiday periods.
Duties/responsibilities
In this role you will:
Install and configure computer hardware, operating systems and applications.
Monitor and maintain computer systems and networks.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Replace parts as required.
Create and/or follow diagrams and written instructions to repair a fault or set up a system.
Make sure printers, video conferencing systems and other IT-related equipment is functioning for all SIS stakeholders.
Take staff or students through a series of actions, either face-to-face or remotely, to help set up systems or resolve issues.
Set up new users’ accounts and profiles and deal with password issues.
Support the roll-out of new applications.
Provide support, including procedural documentation and relevant inventory reports when requested.
Prioritise and manage many open cases at one time in a timely manner.
Provide technical assistance to all SIS stakeholders during Tech Bar hours.
Test and evaluate new technology when requested.
Overtime work may occur with regards to events, both during evening and weekends

Qualifications, Attributes and Experience
You have experience in supporting macOS, ChromeOS and Windows based systems and enjoy to give personal support to help users solve technical problems.
You have a basic understanding of Linux and have exposure to scripting and terminal use.
You are familiar with MDM’s.
You articulate yourself well in English, vocally and in writing.
You are a curious person and a fast learner. You enjoy diving into new technologies and tools.
You are a problem-solver and are not intimidated by uncertainty – you will be thinking on your feet and researching problems on the fly.
You work continuously on a task until completion.
You are a team player who actively collaborates with people around you to find solutions to problems.
You have a Degree or Diploma (Yrkeshögskolan or equivalent) in Computer Science, Management Information Systems, Engineering or other relevant field.
You are sensitive to cultural differences and interested in working in a diverse environment.

Bonus points for
Experience working with a remote workforce and in a fast-paced school environment
Experience with Google Workplace, Jamf Pro and other applicable cloud services
Understanding of secure networking best practices
Working knowledge of Swedish.

At Stockholm International School we are committed to protecting children. Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All applicants will therefore be required to undergo appropriate child protection screening. Included in the recruitment process will be a local and national police check as well as a mandatory police background check from the last year of employment in every country worked.
Contract
Administrative – Temporary, one year, 100%
Starting – as soon as possible
Salary
Fast lön/fixed salary
Last day for applications: 21st of December 2020
Application
WE ONLY ACCEPT APPLICATIONS IN ENGLISH
Candidates should submit a cover letter and C.V. to Sandra Loureiro, IT Manager, s.loureiro@intsch.se