System Analyst & Service Desk Administrator

TietoEVRY is looking for a System Analyst and a Service Desk Administrator who will join our Customer Operations organization and our customer account team. The System Analyst roll which is on part-time (50%) is intended to be combined with the role of Service Desk Administrator on 50%.
You will independently and pro-actively drive service desk cases for existing clients in the Nordic market and have continuous customer dialogues regarding service delivery to reach high customer satisfaction. You will also continuously contribute to developing our services and processes to improve efficiency. Take the opportunity to join a high-speed and knowledgeable team delivering value to clients within the Financial Services and banking sector.


Responsibilities:
The focus in the System Analyst roll will be to:
Investigate, drive and communicate Service Desk requests tickets in ServiceNow and through our other communication channel
Incident/ticket valuation and prioritization (supported by Senior System analyst)
Participate- and advise in problem ticket solutions (supported by system senior analyst and/or developer)
Customer education and communication around system functionality
Participate in operational Service Desk meeting with customer, if requested
Close cooperation with Software developer and Technical Specialists


The focus in the Service Desk Administrator roll will be to:
Operational documentation such as routine descriptions, templates and logging of current system version and deliveries
Delivery management, plan and coordinate system implementations
Reporting; compile and present local service desk performance based on agreed Service Level agreements, customer reporting and KPI reporting
Participate in software and product collaboration meetings
Invoicing




Skills:
Fluency in English and Swedish, administrative skills, communication and light project management skills is a must. In addition, understanding Software applications as well as basic IT understanding is required. Knowledge in cLO and/or cLA and basics knowledge in SQL is a plus.


Personal strength:
As a person you have a lot of drive, you are able to coordinate and drive activities and are a good communicator. A good investigator which is independent, thorough, organized and structured. You enjoy working as part of a team. But can also be independent in your routine tasks. You have a passion for driving customer satisfaction, give service, enjoy customer dialogues as well as building relations with others.


Experience:
Minimum upper secondary school degree, experience from coordination and/or light project/activity management. You have experience from working with Software applications. Experience from system support and bug investigations are meriting.


About us
At TietoEvry we are a team of professionals spread across many countries who are working on the frontline of a wide range of industries. We inspire, we engage and we deliver. We have global capabilities and a strong presence where our clients need it – in the Nordics or via local delivery centers across the globe.
Are you looking for a career with a company that both challenges and cares? Welcome to TietoEvry. We are committed to developing enterprises and society through information technology. We believe in openness, independent thinking, and in giving our people the freedom to be their exceptional selves. We are the largest Nordic IT services company providing full lifecycle services for both private and public sectors. Our work puts us at the frontline of a wide range of industries.
We offer you the chance to make a difference and be part of the forefront of emerging businesses and technology, exchanging ideas with the best professionals. You will cooperate with colleagues in an international and evolving working environment, and increase your knowledge in a variety of areas.
We offer you a challenging position with great opportunities for professional growth. With us you will have the opportunity to directly influence your career development. If you have a good idea, people will listen to you. We believe that trust fosters freedom and creativity. Our culture is built on transparency and active sharing – a truly open environment.


Interested?
We look forward to your application!
Please attach your CV or LinkedIn-profile and we’ll reach out to you.
Interviews will be held on a continuous basis, so we encourage you to apply today!
We perform background checks on all final candidates.
TietoEVRY declines calls from recruitment companies.