System Owner Freshservice

THE OATLY WAY

We are the world’s original and largest oat drink company. For over 25 years, we have exclusively focused on developing expertise around oats: a global power crop with inherent properties suited for sustainability and human health. Our commitment to oats has resulted in core technical advancements that enabled us to unlock the breadth of the dairy portfolio, including alternatives to milks, ice cream, yogurt, cooking creams, and spreads. Headquartered in Malmö, Sweden, the Oatly brand is available in more than 20 countries globally.



THIS IS WHERE YOU COME IN

We want to show the tech-industry (and the world, basically) that we’re really into making this area more sustainable. We believe that all our people are contributing in this quest. So if you’re getting a tingly feeling reading this, and think you are the right person to continue the development of and manage Freshservice, you should definitely keep reading.



WHAT YOU WILL DO   

As System Owner Freshservice you will:

- Continue to Develop our ITSM tool Freshservice by: - Maintaining the functions in use
- Administrate Agent accounts
- Monitor inbox and prioritize requests/incidents




- Build and maintain current Service Request items including involved workflow automations and solve these together with external partner, when needed.
- Be knowledgeable in ITIL processes and be able to analyze and convert business needs into applicable process flows.
- Drive and act in own projects related to the tool and activate new functions.
- Document implemented Oatly specific solutions, framework, SOPs and "How to" in the tool.
- Train Freshservice users.
- Drive relationships with Freshworks and other partners.
- Close cooperation with 1st/2nd/3rd line support, DPO and Process Manager to find areas for improvement.




But, you know. These are just the things we can think of right now! This might be the job today, but tomorrow brings more change, so being light on your feet and willing to embrace the unknown is a verrrrrry big help. 

You will be a part of our Infrastructure and Operations team at our Business Technology Department and report to our Servicedesk Team Lead. You will work close to Servicedesk Team Lead, Infrastructure and Operations team, PMO and Product team
as well as External partners. You will be based in Malmö.



WHO YOU ARE

To be successful in this role we believe that you have:

- 3+ years experience as System Owner / Product Owner/ Product Specialist/ Developer or similar for an ITSM-tool, preferably Freshservice
- ITIL v.4 certification
- Project management experience
- You are fluent in English and Swedish, spoken and written


It's a plus if you have:

- Bachelor in Computer Science or similar
- Experience from working with Freshservice
- Worked with MS Azure AD




We believe you are a structured, organized and communicative problem solver, not afraid of asking why. You are curious and eager to understand the needs of others in order to find new solutions and solve problems. You look at the results and not just the bullet points in the job description. At Oatly, things are evolving and changing fast and we’re looking for a colleague who enjoy and thrives in this everchanging environment. Being light on your feet and willing to embrace the unknown is a verrrrrry big help. Having a positive mindset and both feet on the ground will surely help you on the journey.

Finally, we hope that you share our values and have a great interest to carry out our mission in order to make the world a little bit better. 



JOIN US!  

We welcome people from all backgrounds who see sustainability and health as important values. If you have the curiosity, passion and collaborative spirit, work with us, and let’s do this together! It will be fun! Promise!

This is an ongoing process, so send your application as soon as possible.

LI-TA1