TAM Operations Assistant

About Nielsen

As leaders in marketing and media information, Nielsen is one of the most trusted sources of business intelligence for the world's top brands. Our culture is built upon our core values of simple, open, and integrated. With an environment of creativity and open-mindedness from diverse perspectives, we shape future business leaders through exceptional training, development, and mentoring programs. This enables our people to find their opportunities beyond measure and achieve extraordinary results.

About the position

TAM data processing, ensuring timely and accurate delivery to clients.

Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

Being the point of escalation for data quality issues.

Interact with global teams on a daily basis.

Support and maintain audio referencing equipment ensuring their constant availability.

Be a part of on call service, being on a rolling schedule for on call nights and weekends.

Perform tasks such as are necessary for the Operations Division to respond to the objectives and priorities of the Group.

Qualifications

University degree in technical/scientific field or equivalent demonstrated experience.

Three years of working experience in a responsibility role.

Excellent command of English, both written and verbal.

Base level of knowledge on Linux operating system.

Good level of knowledge on Windows operating systems (including MSOffice platform).

Good level of Network technologies and protocols (TCP/IP).

Experience in TV broadcasting technology: Digital terrestrial TV, Satellite TV, Cable TV, CAM, SmartCard and encryption is a plus.

Strong interpersonal skills and the ability to develop effective relationships.

Ability to work independently and within a team environment.

Effective communication skills - able to communicate the information with clarity and precision.

Experience in an enterprise environment is a plus.