Team Lead - Finland 🇫🇮

Who we are
Since our start in 2017 we have provided smart tools that help put financial power back in the hands of the people - where we believe it belongs. Everything we do is based on one vision: to improve the financial health of our users.

So far, we’ve helped Swedes, Norwegians, Finns and Germans save millions by refinancing expensive consumer credits. But we aim higher. New tools, new products and new ways of improving people’s financial lives. This means we need more brains and hearts to fuel our growth. That is why we are currently searching for our Team Lead for our Finnish operations team.

What you will be doing
Finland was the second market that Anyfin entered and has long played an important role in fueling our continued growth. As Team Lead for the team that caters to the finnish market you will be responsible for a group of people that handles customer contact, credit assessment, applications as well as AML related issues in relation to our Finnish users.You will also be tasked with continuously developing core processes in cooperation with other departments across Anyfin, such as Engineering, Product and Marketing.

Reporting to our Head of Operations, you will train and develop team members by following up on KPIs and SLAs, hosting daily stand-ups and offering support in their daily work. It might seem straightforward and in some ways it is, yet in others it isn’t. Due to the nature of the work you and your team will often be the first escalation point when we try new product features, roll out completely new products to the Finnish market and/or make changes that have unintended consequences. This means that you have to be able to coordinate input from your team and make sure that you work together with internal stakeholders to address any challenges in a timely manner.

The role requires someone able to combine a people oriented approach with technical and analytical abilities to handle both daily operations as well as high impact projects. But seeing that you’re still reading, all of this probably excites you? That's fantastic, let's jump to the qualifications.

Who you are
We could have a long paragraph about quality assurance, co-listening and coaching but the fact is that if you are the right person for the job, these things are second nature to you so we will just leave all of that stuff for when we meet you in person.

As an individual, you are structured and have an easy time making the complex graspable for those around you. You enjoy having tangible impact on business results and you thrive in an environment where people have high expectations and an even higher ambition. Most importantly, you grow by growing others. . When we call your references, they will tell us about your approachable personality that you combine with laser focus in order to get the job done.

We would like to see a track record of delivering excellent results in a fast pace environment where you have led people and/or teams towards joint goals before. Moreover we would love to see evidence of the following when we review your application:

- A university degree in Business Administration or equivalent

- Fluent Finnish speaker (we know but you would be surprised how many people there are that don’t believe that would be a necessity…)

- Previous experience working with credit oriented products towards the Finnish market as well as a good understanding of the Finnish regulatory landscape in the credit market

We offer you the opportunity to join a team of ambitious Team Leads and talented colleagues who never settle for “good enough”. We have no interest in being just another Operations department and this position will allow you to play a crucial role in the development of a function that delivers more value with high accuracy.

Then there is the compensation and benefits package, the centrally located and cozy office, not to mention all of the dedicated and talented colleagues that you will be interacting with on a daily basis. We will get to that in due time…

We would like to end by thanking you for making it this far. That was a long ad, but then again this is a very important role. So THANK YOU.

Now, please feel free to apply or get in touch with anyone from the team.