Team manager

Team Manager
Do you love to lead, motivate and support your team to succeed? Do you want to be part of a culture of teamwork and passion?

Then we have the role for you!

About Sitel

At Sitel you will join a fun family environment with tons of support and growth opportunity.
Sitel collaborates with some of the best-known global brands to harness the industry's transformation and help consistently deliver outstanding customer experiences. Sitel is one of the world's leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel's 90.000 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 29 countries.

The Role

The main responsibility of a Team Manager is to lead, motivate, coach and support a team and enable your team to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and clients rule and procedures.

Key responsibilities will include:
. Direct involvement in the recruitment, selection, induction training and ongoing skill development for team members
. Provide guidance and perform continuous monitoring to ensure consistent achievement of key performance metrics
. Undertake performance reviews, regular individual and team meetings
. Ensure accurate and timely communication of any client/campaign issues to Operations Manager
. Build an environment which recognizes outstanding achievements and supports the spirit of teamwork, where associates are committed, loyal and take pride in working for the company, leading to associate satisfaction
Facilitate a culture of open and honest two way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice

About you

We are looking for a confident and visible leader who can motivate, be resilient, and enthusiastic to achieve success to deliver our client's definitions of excellence. Through performance management, you will train, coach and be an inspirational leader to ensure deliverance of our clients' objectives and targets.

What we are looking for from you
. Fluent in English and Danish (both written and verbal) is required
. Excellent people development and communication skills
. Extensive experience of achieving proven results against KPIs
. Analytical mindset and excellent problem solving skills
. Strong organizational aptitude and time management skills
. Approachable and flexible attitude to work
. Demonstrable leadership skills
. Motivated, pro-active and enthusiastic
Why you should join Sitel

At Sitel, we believe our staff is our most important asset, which means that we take pride in finding the best, most talented and driven employees who will make great colleagues.
Among the benefits of working with us is a great social environment with an atmosphere of joy, peace and ambitions.
Sitel combines knowledge sharing, a 'People-First' culture and embrace the diversity of all the unique individuals who make up Sitel. That is why we say: "Experiences are better when shared".
We take care of you, your progress, and make sure that you have the right conditions to deliver the best results.

Workplace, Contact & Applying

The workplace is Sitel's office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Copenhagen.
We are interviewing on an on-going basis, so please do not hesitate to apply if you feel that this ad sums up your character and ambitions. If you have any additional questions, don't hesitate to contact Recruiter Jeff Frederiksen on Jeff.frederiksen@sitel.com or +45 4412 7226
For more information about Sitel go our website, or have a look at our FaceBook page.

Apply through: Team Manager (sitel.com) https://jobs.sitel.com/job/Copenhagen-Team-Manager-1050/774150800/