Teamleader

We are looking for 2 Teamleaders to our company Teleperformance Nordic



Closing date for applications: 2009-02-15


Main tasks
Effective management of team resource ensuring the requirement staffing levels are available on a day to day basis.
Manage the team providing effective leadership ensuring all daily job responsibilities are completed
Key Responsibility:
To lead 1st and 2nd level team members
To optimise the process quality within the team
To make job interviews (with applicants)
To organise 1st and 2nd level team members
To draw up salary statements regarding the variable salary part for all team members
To draw up internal reports, e.g.productivity
To plan capacities and resources within the team
To draw up work instructions

Skills/qualifications: Characteristics
Competence in management High loyalty towards and high identification with the company
Good knowledge in using the deployed standard software Capacity for analytical thinking
Good oral and written articulateness in the mother tongue Involvement above average
Experience and/or knowledge in management Persuasiveness
Good skills to cope with conflict situations Openness
Ability to group presentation Business look
Didactic skills High social competence
English skills Independent thinking and acting
Basic knowledge in law Assertiveness
Impartiality
Self-confidence
Profit-oriented thinking
Ability to learn
Ability to self-appraisal
Team ability
Strong communication skills
Talent for organisation
Sense of responsibility
Single-minded determination
Performance under stress
Creativity