Teamleader

Teleperformance in Ljusdal is looking for 1 Teamleader (Nordic team)

Main tasks:
Effective management of team resource ensuring the requirement staffing levels are available on a day to day basis.
Manage the team providing effective leadership ensuring all daily job responsibilities are completed

Key Responsibility:
To lead 1st and 2nd level team members
To optimise the process quality within the team
To make job interviews (with applicants)
To organise 1st and 2nd level team members
To draw up salary statements regarding the variable salary part for all team members
To draw up internal reports, e.g.productivity
To plan capacities and resources within the team
To draw up work instructions
Presales or Sales experience

Skills/qualifications:
Competence in management
Good knowledge in using the deployed standard software
Good oral and written articulateness in the mother tongue
Experience and/or knowledge in management
Good skills to cope with conflict situations
Ability to group presentation
Didactic skills
English skills
Basic knowledge in law

Characteristics:
High loyalty towards and high identification with the company.Capacity for analytical thinking.Involvement above average
Persuasiveness, Openness, Business look
High social competence, Independent thinking and acting
Assertiveness, Impartiality, Self-confidence
Profit-oriented thinking, Ability to learn, Ability to self-appraisal
Team ability, Strong communication skills, Talent for organisation
Sense of responsibility, Single-minded determination
Performance under stress, Creativity