Technical Account Services Specialist

We are looking for new resources to the service management team in Gothenburg. It is a great opportunity for someone with a good blend of social and technical competencies to work in an international environment. The global Service Management team consists of 25 service managers, operating from three different locations; Gothenburg, Montreal and Singapore. As a Service Manager you will: Together with the Account Executive, be the main contact person at Jeppesen for 1 to 3 airline or railway clients. Deliver advanced technical support for our crew scheduling products for appointed clients, according to the maintenance agreement or Service Level Agreement Assist the clients in-house support & administration team with the daily management of the product. Manage the client and their expectations of the support role that we provide. Assist the client with knowledge injections and problem solving. Act as internal customer on behalf of the clients; monitoring and emphasizing that issues regarded as important by the client are being dealt with. Collect and monitor client requirements for new product versions. Qualifications A mix of technical savvy aptitude and business aptitude will be required to effectively fulfill the role of the Service Manager. Minimum Bachelors degree in Computer Science or equivalent. Working knowledge of Unix and/or Linux. Ideally familiarity with shell scripting, python and CVS. Customer Relationship Management / Customer Service. Strong written and verbal communication skills. A good command of the English language. Strong technical & analytical aptitude. You are good at and enjoy solving problems. Experience of programming or software development is an advantage. Personal qualities Highly responsible, able to take ownership of issues and relationship with client. Self Starter. Problem Solver. Able to work independently. Team player, willing to help others.