Technical Customer Service Administrator to Thule Group

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Thule Group is a world leader in products that make it easy to bring the things you care for – easily, securely and in style – when living an active life. Under the motto Active Life, Simplified, we offer products within two segments: Outdoor (e.g. equipment for cycling-, water- and winter sports, roof boxes, bike trailers, baby joggers, laptop and camera bags, backpacks and cases for mobile handheld devices) and Specialty (pick-up truck tool boxes). Our products are sold in 139 markets globally. There are more than 2,000 of us working for Thule Group at nine production facilities and more than 35 sales locations all over the world. Net sales for 2015 amounted to 5.3 billion SEK. Thule Group is a public company listed ot Nasdaq Stockholm. For more information please visit www.thulegroup.com

Do you want to be a part of a team that is a world leader of developing products that make it easy to bring the things you care for – easily, securely and in style – when living an active life?
Are you a team player with excellent social skills and technical understanding who thrives in an international environment with high degree of variety at daily basis?
Then you should apply for this job!


Thule Group are now searching for a Technical Customer Service Administrator within the Customer Service department in Hillerstorp, close to Värnamo.
This position is expected to respond to inquiries and claims by phone, e-mail, or post from end consumers from all Nordic countries, as well as diagnose and resolve basic technical issues for Hillerstorp supported dealers and distributors. Another important part of this position is to give technical support and technical product training to the rest of the customer service team.

We believe in strong team work both within your own team but also across teams.
We strive to be an open and curious organization, sharing our knowledge and inspiring one another.
Within Thule Group you will find people who have a passion for the products we make and the outdoor company we are.
We share the same values and we like to have fun. All of our employees have a joint responsibility to maintain that spirit and contribute to it.

Your profile:
To be successful in this role you need to have a commercial mindset and share our passion for the great outdoors. Ability to easily communicate, good problem solving skills, a positive attitude and a cooperative mindset are other key ingredients in your personal profile.
We work in an international environment where a high level of English is required. You have a couple of years’ experience from customer service, preferably from a technical perspective as well as good knowledge of the Office package.
An academic degree in engineering or business is considered a strong advantage.

This is a temporary position based in Hillerstorp, Sweden, to cover for a 1 year maternity leave, expected to start in September or October. You will report to the Consumer Service Manager, David Martinez

For information: When recruiting for this position we are working together with Dfind Science & Engineering. If you have any further questions please contact the recruiting consultant Fredrik Stigbäck, 073-340 32 23. More information and please apply via https://www.dfind.se/science-engineering

Company: Thule Group AB

Location: Hillerstorp

Employment: Fulltime, temporary at least 1 year

Last day of application: 14 September, 2016