Technical customer support to Worldline

At Worldline, you will be entering a workplace with a multicultural environment and truly engaged coworkers. If you have a way with communication and service alongside an interest in economics or tech, this is the perfect opportunity! As a technical customer support agent you will continue to develop with a supportive leadership in a fun and various role!

OM TJÄNSTEN
Worldline is the world's fourth largest company in payment solutions and today has customers such as Airbnb and Spotify. They have around 20,000 employees in over 50 countries, of which around 120-130 have employees in the office in Sweden. The team you will be part of consists of six team members with very good cohesion and you will come to a role where you will naturally network and get to know most of the teams and functions on Worldline. You will work both from the office and from home and you will solve the absolute majority of the cases you work with via email.

Some words from your future manager

"Hi! My name’s Johanna and I’m managing the Client Support team at Wordline. We’re a small team supporting some of the global giants within digital commerce with both small and complicated questions. It’s fast paced, ever evolving, and lots of fun! Working with us, you will get to know the in’s and out’s of e-com, connect with people all over the world and develop in a company that aims to be best in class in customer support. As a manager, I believe in warm and honest leadership, and will guide and support you as you grow with us. If you enjoy solving tricky cases and puts the customer first, this is the place for you!"

You are offered


* A friendly work environment
* Great career opportunities both in Sweden and internationally
* A supportive leadership and a structured introduction to the role


ARBETSUPPGIFTER
The cases are received via the Service Desk and you mainly answer questions via email and almost all communication takes place in English. The cases you work with are of varying nature but can, for example, involve answering customers' questions about the status of a transaction, if a certain currency is available to collect information from sellers to carry out a first troubleshooting of technical problems in the systems.

Furthermore, you will ...


* Be the first point of contact to Wordline's clients through Atlassian’s systems
* Conduct the first troubleshooting for technical issues
* Coordinate more complex technical errands to the right division within Worldline
* Continuously work with developing routines and procedures within your team
* Who has a post graduate exam within a relevant field, for example within ecomomics or IT
* Who has a strong technical interest
* Who has professional knowledge in English since this will be your primary work language


It will be considered an advantage if you have previous experience within service or the area of banking/finance. It will also be considered a plus if you are familiar with Atlassian’s systems.

In this recruitment, we will place great emphasis on your personal skills and interest in the position. Justify in your application why you chose to apply. The personal skills we see as particularly important are:


* Self-reliant
* Responsible
* Structured
* Service minded


VI SÖKER DIG SOM
- A post-secondary education in a relevant area, for example in economics or IT
- A few years of work experience in service, support or finance
- An interst for IT and technology
- Professional knowledge in English as it will be your primary working language

Other information


* Start: As soon as possible
* Extend: Fulltime
* Working hours: office hours and one evening a week
* Location: Hammarby Sjöstad, opportunity to work from home some days a week
* Contact information: Recruitmentconsultant Johanna Sörell, johanna.sorell@academicwork.se and Recruitmentcoordinator Emelie Säfbom.
* The recruitment process is handled by Academic Work and Worldline has requested that all matters regarding the job is handled by Academic Work. We are working ongoing with the selection and as we have moved on to the next phase in the process the employment ad might be deleted before the job is filled.


INFORMATION OM FÖRETAGET
Worldline is a leading provider of international payment solutions for e-commerce and their customer portfolio includes some of the world's largest e-commerce companies. The office in Stockholm has a young and hungry climate and you will be able to learn a lot from your colleagues. If you want to get to an international and fun workplace where people choose to stay, this is the job for you!