Technical Sales Manager

Technical Sales Manager - Scandinavia

Established in 1983, the company is a leading manufacturer of computer-video interfaces, switchers, distribution amplifiers, computer-video scan converters and high resolution cables. The company's corporate headquarters is located in Anaheim, California, and is the manufacturing site for all products. In 1994 the company expanded its commitment to international customers by opening a European office in Amersfoort, The Netherlands. The European office provides full service to international customers, including sales, technical support, applications engineering, system design and order processing.

Main Tasks :
The Technical Sales Manager (TSM) position is a senior engineering position within the Sales Department. The Technical Sales Manager is responsible for the relationship of the resellers within his region with our client on all technical subjects. In pursuit of that, the Technical Sales Manager will have the following responsibilities:

Main Responsibilities
Pre-sales
The Technical Sales Manager should be in close contact with minimum 75% of all consultants and all technical managers/ internal consultants of top 50 dealers.
Pro-actively make sure he/ she knows them personally and maintains a good relationship.
Pro-actively contact them at least four times a year.
Pro-actively arrange to visit them at least once or twice a year.
Pro-actively make them aware of all new product and their advantages when integrated.
Re-actively support consultants/ dealers in their request for helping on projects/ tenders.
After-sales
Pro-actively contact the top 50 dealers about completed projects
Re-actively trouble shoot on site at the request of Application Engineers/ Technical Services Director
Marketing
Pro-actively discuss with consultants and all technical managers/ internal consultants of top 50 dealers, needed/ wanted product or product changes.
Re-actively conduct research in a specific product group area at the request of the product marketing group.

Secondary responsibilities
Pre-sales
Re-actively conduct technical training on site at the request of sales management
Re-actively support dealer shows/ trade shows, etc.
After-sales
Pro-actively intervene with trouble shooting/ RMA/ Driver call logs when there are more then 10 entries and a solution is not visible.
Marketing
Re-actively translates/ checks technical documentation. (If applicable)

Personal responsibilities
Be able to perform all the functions of an Applications Engineer, at the highest level.
Maintaining current Instructor Certification in all related company Institute course material
Maintaining certification in all product, test equipment, and technology areas.

Reporting responsibilities
The Technical Sales Manager reports monthly on the visits made to the consultants and all technical managers/ internal consultants of top 50 dealers, based on the list supplied to him at the beginning of that year by the senior sales management to the Technical Service Director and the Senior Sales Manager of his region.
Makes a travel report of every visit.
Reports the result of the trouble Shooting on site and consultant's projects to the Technical Services Director, the Application Engineer(s) of his team and the Sales Manager involved
Reports three monthly the time used for Pre-sales, after sales and marketing.

OTHER
Fluent in English and preferably Swedish, Danish and Norwegian.
Home Office in Sweden, Norway or Denmark