Technical support agent - Swedish

We are recruiting for a major IT company in Galway. As an EU citizen, you will not need a work permit in Ireland. Role
Providing post-sales telephone and electronic support to company customers and partners.
Responsible for answering incoming telephone calls, alerts, web-based incidents and prioritising customer's support needs.
Provide 1st level support on company's power protection solutions, software and accessories.
Resolve customer support issues and provide customer with a solution, via troubleshooting techniques.
Escalate customer issues to the Global Service Team to provide on-site support as required.
Identify sales leads and forward to Field Sales teams for follow-up and closure.
Identify and generate revenue opportunities under our Trade-ups and e-commerce programmes.
Work effectively with the Global Customer Solutions Team and other functions to ensure the most proactive technical / sales follow up of customer issues and open sales opportunities.
Complete documentation and follow up on all commitments and customer details.
Adhere to company customer support policies and processes.
Other duties to be assigned as required.

Qualifications
Fluency required in English and Swedish
Third level qualification in technical or IT related discipline desirable (Computer Science, Electrical)
Previous Technical Support or IT environment experience desirable.
Working knowledge of major operating systems (Microsoft, Unix) essential.
Working knowledge of networking technologies (TCP/IP) essential.
Basic knowledge of electrical concepts/devices and electronics essential.
Demonstrate flexibility and an ability to learn quickly.
Good problem solving abilities and aptitude to understand and explain technical information.
Proven ability to work towards individual and team targets.
Excellent interpersonal, communications and time management skills.
Ability to develop and maintain customer rapport.
Ambition and drive to succeed and progress within the Customer Solutions Team organisation.
The ability to work a flexible shift pattern is essential.