Technical Support Engineer

Technical Support Engineer

This company provides application infrastructure software for the development, deployment, integration and management of business applications. Their goal is to maximize the benefits of information technology while minimizing its complexity and total cost of ownership. Headquartered in Massachusetts, USA, the company is a worldwide leader in application infrastructure software with 1,600 employees and direct and indirect sales and services representation in 90 countries.

Main Tasks:
This is an interesting opportunity to work in an International environment with the next generation technology.

This company's European Technical Support Centre (ETSC) based in Rotterdam (The Netherlands) and delivers world-class support solutions to customers throughout Europe, the Middle-East and Africa. Support engineers at the ETSC resolve complex technical problems involving all major product lines including their development platform, their Enterprise Infrastructure including Service Oriented Architectures, Application Integration, Data Integration and the emerging areas of SOA Governance and Business Activity Monitoring together with Event Stream processing and Real time information tools.

This company is looking for engineers or technical consultants who master one or several of the following languages in addition to English which is the corporate language; French, German, Spanish and or Italian.

Requirements:
Typical Profile and Qualifications:

University-level education (Computer Science or related field) preferred. Some experience as an Application Developer (Java, C, C++, C#, SQL) or Database/System Administrator (Progress, MS-SQL, Oracle) is required. Strong customer focus as you will be dealing with a variety of people on different levels; software developers, solution architects, projects managers etc. Good personal organizational and multi-tasking skills. Self-driven. Team player as you will join a sharp team with a good team spirit. Strong problem-description and -solving skills where the key focus is to put our customers first. Effective prioritization skills. Good communication both verbal and written in English is mandatory. Most communication takes place over the phone so you need to be able to deal with people with different backgrounds and nationalities.