Technical Support Engineer - Car Service Business

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

About us
Car Service Business is a unit within Volvo Cars. Part of our responsibility is to create a user-friendly owner experience around current and future cars in Volvo’s portfolio. 
At Global Technical Support within Car Service Business, you are part of a global team with the purpose to safeguard that our consumers continuously have the freedom to move, by providing preventative & precise support for our mobility solutions.
The automotive industry is currently undergoing a significant transformation driven by changing consumer behaviors, technology shifts and digitalization. Within the department Product Performance, we are applying our data driven and customer-oriented approach to help others to see and understand the customer when a defect caused by a quality deviation occurs.
If you share our passion for our customers – Then Technical Support Engineer is the place for you.

About the position 
The purpose of this role is to support workshops globally with technical workshop information and provide solutions or even workarounds. 
You will act as the liaison between the local technical support and central teams within Car Service Business. 

What you will do
•    Answer TIE reports from local support teams globally.
•    Support workshops globally with technical solutions and quality improvements. 
•    Provide technical support about workshop information and systems to local support.
•    Constantly review the existing processes to increase the quality towards the retailers and end customers by eliminating waste.
•    Collaboration with Workshop Performance Engineer (WPE). 
•    Support areas such as parts information, repair method, wiring diagram, diagnostics, special tools, VIDA (Vehicle Information & Diagnostic for Aftersales) application and Volvo standard time guide.

You and your skills
We believe that you have technical engineering background and working experience from workshop, aftermarket or service parts.
Experience from VIDA and TIE are meritorious. 
You are fluent in English, spoken and written. 
You have high focus on the end customers. You are a true team player who collaborates across teams, levels, and locations, as interacting and balancing internal stakeholders is a part of every workday. 
We believe you are curious, good at networking and making contacts, which is necessary in this position to solve problems. You are also a person with high integrity that feel comfortable to stand up for your findings in a way that creates trust.

Location:
Gothenburg

Does this sound like your next challenge? 
Please apply for this position through our portal no later than 2024-01-28.
Note that due to GDPR we cannot accept application through e-mail. 
If you have any questions about the position, you are welcome to contact hiring Manager 
Linda Dragovic via email linda.dragovic@volvocars.com 
For questions regarding the recruitment process please contact senior recruiter Pedram Yousefi at pedram.yousefi@volvocars.com