Technical Support Manager

Polarium is a Swedish company dedicated to providing the best performing, safe and sustainable energy storage solutions built on lithium-ion technology. Polarium’s headquarters and R&D center are situated in Sweden and the manufacturing in Mexico. Through its global sales channels and representation in the US, South Africa, Sweden, UK, New Zealand and Indonesia, Polarium serves customers worldwide. Today, our market-leading solutions are in use on all continents and in all climate zones - from the Equator to the Arctic.

About the job

We are now looking for a Technical Support Managers who will provide technical service and occasional support to our Swedish Customers and support with technical presentation and trainings. You will also interface with internal stakeholders for driving the customer claim process and follow up customer service requests within Polarium organization. The position is based at the Polarium HQ in Kista. Business trips will occur, both international and within Sweden.



Responsibilities:

- Manage Customers and Queries related to the After Sales process


Ensure SLA are met for all assigned Customer Service Requests

Interface with 2nd line Repair team for all repair jobs

Work with process and routine improvements

Service Request management for appointed customers

- Be a key part of Global Technical Support




Who are you?

You are a team-oriented person who is committed, meticulous and good at taking responsibilities and follow through. You have excellent communication skills, and you are fluent in English, both spoken and written. We believe you have 5-8 years’ experience from similar positions.



Qualifications and experience:

- Experience from working with international customers
- Solid experience from working in Technical Support within Telecom and/or Electrical Industry, with large accounts.
- Meritorious if you have knowledge of lithium batteries and the telecom energy and knowledge of JIRA Service Desk or a similar system.




What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Polariums future success.