Technical support specialist

Job description
Do you have experience in the telecom or electrical industry, excellent troubleshooting skills and fluency in English? Are you interested in renewable energy, green battery solutions and sustainability? We are looking for a curious and technology driven individual interested in technical support processes and a passion for saving the planet. 

As a technical support specialist, you will be responsible for managing customers with requests regarding repairs, troubleshooting, installation coordination, spare part orders and much more in the after sales process. The role is embedded in an innovation driven company, focused on saving money and the planet, by greener and safer energy storage built on lithium-ion technology.

Randstad Engineering is specialized in competences within engineering. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Engineering, your personal development is in focus, and you are offered a large network and many social activities



Responsibilities
As a technical support specialist, your main responsibilities include management of customers and queries related to the after sales process, such as warranties, repairs, troubleshooting, and data monitoring. You will be working with process and routine improvements as well as being a key part of Global Technical Support.

Other responsibilities include:
• Ensuring SLA are met for all assigned Customer Service Requests
• Service Request management for appointed customers
• Build and improve Knowledge Database
• Interface with 2nd line Repair team for all repair jobs



Working hours
Full time. Working hours: Monday - Friday 08.00-17.00

Qualifications
To be successful in this role, we require the following:

• A technical higher education, preferably within telecom, electrical, mechanical or similar discipline.
• Experience working within a product company in the Telecom and/or Electrical Industry as a technical support role.
• Experience working with international customers.
• Outstanding English communication skills.
• Experience working in a customer ticketing system, such as JIRA Service Desk or a similar system. ITIL and/or 8D is a merit.
• Experience with lithium batteries and telecom energy is meritorious.
As a person, you are curious, willing and eager to learn and make a difference in doing good for the planet. You take initiative and enjoy responsibility as well as talking to external partners, customers and the company’s global network. You have an understanding of hardware issues as well as software in a hardware context. Verbal and oral English skills are required but Swedish, French, Arabic or any language spoken in Africa is meritorious due to global sales channels and representation worldwide. 
For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.



Application
The last application date for this position is 2021-10-04, selection and interviews will be ongoing.

The position may be filled before the last day of application, therefore, apply as soon as possible.
For more information, contact Mimmie Swärdén, Consultant Manager at mimmie.swarden@randstad.se



About the company
With more than 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry and offers staffing, consulting and recruitment solutions in all areas of expertise. We also offer interim management, executive search and outplacement services. We have a large network of clients and candidates, which means that we convey hundreds of jobs within different industries all over Sweden. Our ambition is to be the best employer in the market. By combining our passion for people with the power of today’s technology, we help people and organizations to reach their true potential. We call it Human Forward.