Technical Support Specialist

We are seeking a Technical Support Specialist to provide technical support to customers. This includes both cloud and customer installed systems, also connected to hardware solutions.

The Technical support resource will cover both Tier 1 and 2 responsibilities in a global team, with the development team as Tier 3. By providing excellent communication to customers and having the skills to facilitate help/assistance needed from the Product development the person delivers best in class support.

Key responsibilities

- Communicate to the customer
- Verify and describe bugs/requests from Customer
- Update KB according to findings
- Upholding SLA
- Improve our internal processes by being agile
- Engage Product development in solving customer issues


Essential (must have) skills, knowledge and experience

- English language proficiency
- 3+ years experience within support
- Experience from Zendesk
- Experience with SQL
- Experience with Office 365
- Experience with Azure DevOps
- Experience with Amazon Web Services


Personal attributes

- Flexible and able to balance between internal and customer interests
- Excellent communications skills
- Good at collaborative work
- Driven, can take a task all the way across the finish line


Additional information

Start: ASAP

Type: FTC (fixed-term employment)

Duration: 6 months

Workload: 100%

Salary: Dependent on experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Before you apply

We receive a large number of applications. In order to allow us to make a fair assessment, it is important that you spend some time crafting a good explanation of how you will succeed in the position and why we should choose you. Please connect your answer to the specific requirements, and how your skills, experience and personal attributes will contribute to it.

Apply with a multi-page, clear CV, preferably in Word format. We prefer CVs where previous employments and projects are described as mini case studies. Please ensure that all relevant skills are mentioned in your CV.

Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants.

You must be a Swedish, Nordic, EU, EEA, Schengen or British citizen or otherwise have a right to work in Sweden.