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TaxiCaller has developed a mobility as a service platform and our cloud service is currently used in 70 countries around the world. We now need to strengthen our customer support team.
Qualifications for this job
- Excellent customer assistance and problem solving skills.
- Excellent verbal presentation and communication techniques in clear English language with no accent.
- Computer experienced and internet-savvy, and exeprience iPhone and Android user.
It's a plus if you speak other languages, e.g. Swedish, Finnish and Spanish.
The work tasks
As a customer service agent you will primarily work with English speaking customers by supporting them when they contact us needing help with the system.
Customer contacts will take place through different channels: email, web chat and phone/Skype, so you need to have an excellent command of the English language, both verbally and in writing.
It is a very developing work in an international environment where you will interact with a lot of people every day.
As the product is a so called cloud service, travelling will not be required for this position.
You don't need any specific technical knowledge for this position. You will get training regarding the system, but it's important that you are computer experienced and internet-savvy and that you have excellent customer assistance and problem solving skills.
TaxiCaller was founded in 2011 and has developed a mobility as a service platform. Initially we have focused on the taxi dispatch system market and our cloud-based taxi dispatch system with support for iPhone and Android apps which has quickly reached international success and is currently used by taxi companies throughout the world.
We are experiencing strong demand for our product and because of that we need to strengthen our customer support department.
Our headquarters is located in Linköping Science Park.
Please, go here to find more information about us: