Teknisk Support - Irland - Dansk Team

Ireland - Cork Salary: 19 000 Euro/year + relocation package + flight ticket to Ireland Job Description ----------------------------------------------------------- You will provide technical support and customer service to consumer customers in both Danish and English.You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognise more complex problems and escalate accordingly. Key Responsibilities ----------------------------------------------------------- . To provide basic to moderately complex support to client customers on client products, systems, peripherals and software . Logging of calls from customers onto a client database and following escalation procedures to resolve problems or issues.. To provide and maintain strong, professional relationships with all of client's customers and show empathy for the customers at all times . All times, the agent will demonstrate a high level of customer service when helping a customer and if necessary, to escalate "hot" issues to a more experienced agent.. To make themselves available to receive calls for a minimum of 80% of their on-line time . To provide feedback on a daily basis to the team leader new emerging issues that have been discovered Other Attributes You should: .Speak fluently English and Danish . Be a confident and enthusiastic communicator .Have strong organisational and administrative skills .Be a self-starter who is motivated and innovative . Have a high stress tolerance nr.: ESF/TS/D/AMS