Training Lead Customer Care

In the role as Training Lead Customer Care you will join an electric performance brand, focused on uncompromised car design and technology. The brand is at the center of Electromobility, introducing world-class electrified cars and innovative, customer- focused services and offers. They aim to improve the society we live in by accelerating the change to sustainable mobility. Do you want to join a global team of highly dedicated individuals who share a passion for electric mobility? Apply today!

Information about the position:
Professionals Nord is looking for a Customer Care Analyst on behalf of our client. You will work as a consultant for Professionals Nord. As a part of "PN" you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future. Our client is a fast growing company and your recieve the opportunity to grow within their organization.

The Training Lead is responsible for coordinating and securing that customer phasing personnel within Customer Care are trained in required topics. The responsibility also includes defining new training needs and establish new trainings in close collaboration with thje HQ:s training team.

 

You are offered:

• A position in an international organization
• The possibility to work with an exciting, environmentally conscious and innovative product
• To be a part of a flat organization with a Go-Get-Attitude

This recruitment process is handled by Professionals Nord and Polestar´s wishes are that all questions about the position go to info@professionalsnord.se

 

Work Tasks:

As Training Lead, you will be coordinate and secure seamless training to ensure that your Customer Care team delivers excellent service for our valuable customers, markets, and importers. you will identify training needs and improve the training program together with thePolestar training team. We are establishing in house contact centre operations globally and you will design, train local managers and deliver training to agents as part of mobilizing this project.

• Make sure that training is available for new releases or updates.
• Manage the training cars for multimarket CRC
• Manage and develop training material together with Polestar training team and SMEs

We´re looking for these competences:

• Experience from training or other related areas
• Customer support experience
• Language skills: English
• Has very good knowledge of English in speech and writing

It is an advantage that you have good knowledge of cars and technology (especially EV) meritorious, speak any additional languages, have experience from working with external suppliers.

Your personal competences are crucial to how well you will thrive in the role of Polestar. You are therefore driven, take on your work tasks with integrity and appreciate a workplace where you as an individual can make your mark on future ways of working, this with a lack of prestige. You have a customer centric mindset and enjoy to give presentations.