Travel administrator - Scandinavia

TRAVEL ADMINISTRATOR - SCANDINAVIA
Exciting career with leading travel organisation in Ireland!!

ROLE:
The role of the Travel Administrator is to monitor all scheduled and charter flights, car hire and travel insurance bookings and ensure that all relevant travel documents are sent to members in a timely fashion and are of a high quality.

DUTIES:
Issue travel-related documents.
Verify and issue the charter tickets.
Run reports/manifests when required i.e. airline strikes, ticketing deadlines etc.
Control of all payments , both customer and supplier.
Car reservations must be checked thoroughly, and the vouchers dispatched within the deadlines.
Any amendments or cancellations related to the travel bookings, whether customer requested or otherwise will be handled efficiently and effectively in this role.
All calls and correspondence must be answered promptly and correctly.
Assist in other areas of Travel Admin as requested by the Team Leader / Manager.
Maintain regular contact with Members in an effort to satisfy their holiday requirements.
Ensuring a top service is delivered to members at all times
Ensuring all the necessary documentation is accurately completed after each call
Providing excellent service levels
Working effectively in a fast moving & multi-lingual team
Keeping up to date with Company Policies & Procedures concerning members
Liase with the other departments and offices where necessary and deal with members in a clear and concise manner.

SKILLS:
Fluent Swedish and English.
Danish and/or Norwegian desirable.
Self-motivation, multi-tasking skills, diplomacy, assertiveness, and tolerance
Ability to work as part of a team.
Attention to detail is a key requirement.

EXPERIENCE
Any travel knowledge (Amadeus, Galiléo, Sabre) will be an advantage
Excellent geographical/holiday destination knowledge.
Knowledge of the travel industry, charter and scheduled flights will be an advantage
Knowledge of the airline carriers and the destinations served by each will be an advantage.
Previous experience with Windows-based software products a necessity.