Travel Agent (Swedish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Swedish-speaking Travel Booking Agent for their Benalmádena office.

Position: Travel Booking Agent (Swedish)

Location: Málaga, Spain

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES

Handle customer inquiries and provide support for travel-related questions
Make flight reservations and modify existing reservations using Amadeus
Verify ticket rules and regulations regarding cancellations and changes
Offer prompt, reliable, and accurate information to customers, maintaining effective communication and ensure timely resolution of customer calls while delivering high-quality support

Log all interactions accurately using the Client's Contact Management System
Adapt support approach to accommodate customers of varying experience levels
Educate customers on support options and steps taken to resolve their issues
Maintain positive communication with team members, customers, and partners
Escalate issues to the appropriate department following Client's Procedures.


REQUIREMENTS:

Native/fluent Swedish spoken and written
Fluency in English (training, materials, systems, and technical terminology)
High school diploma or equivalent
Ticketing skills and familiarity with IATA preferred but not a mus
Proficiency in Amadeus reservation system
Customer service experience in the travel industry is nice to have

Previous business travel experience is preferre
Excellent customer service, written, verbal, and organisational skills
Familiarity with computer technology and devices (e.g., PCs, tablets, smartphones)
Fluency in the market's language (written and verbal)
Motivated and positive individual

Ability to work independently and in a team
Strong multitasking, keyboarding, and active listening skills
Skillful paraphrasing of conversations, Outstanding verbal and written communication skill
Ability to find solutions following written procedures and guidelines
Takes ownership of customer issues
Effective in defusing angry customers through social and customer skills
Ability to identify and address root problems.


BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.