Travel Specialist -Sweden

Major Online Travel Organisation is looking for a Swedish speaking Travel Specialist.

The role of the travel specialist is to sell holiday products such as scheduled and charter flights, car hire and travel insurance.

KEY RESPONSIBILITIES

Ensuring accurate bookings of flights, cars, insurance
Ensuring a top service is delivered to members at all times
Responding to member requests calls from/to members to assist in their holiday arrangements and optimise exchanges
Ensuring all the necessary documentation is accurately completed after each call
Making all booking accurately to eliminate 'write-offs' and member complaints


QUALIFYING COMPETENCIES

Fluency in Swedish & English
Candidate must have a previous experience in the Tourism Industry.
Experience with CRS Systems - Galileo, Amadeus, Sabre, etc...
Excellent communications, interpersonal and organisation skills required.
Strong customer service/sales skills with the ability to influence others.
Candidates should have the ability to work on their own initiative and work effectively under pressure.
Competencies
Energy (ability to motivate oneself/ ability to work in a fast paced environment)
Multi-tasking (ability to concentrate/ divide attention between a number of tasks/systems at once)
Organised/Exacting (ability to follow through on all tasks efficiently)
Results focussed/ driven (ability to focus on making the sales)
Assertiveness (ability to promote the product))

Ability to question. Understanding and using different kinds of questioning techniques.
Ability to listen. Ability to pick up on key issues/ concerns of a client. Ability to stay focussed.
Ability to 'position the product'. Ability to 'plan ahead'/ represent the products and services in ways meaningful and compelling to customers/ take a consultative, problem-solving approach when customers voice concerns/ understanding the features and benefits of the products or services being sold.
Ability to work as part of a team.