WFM Consultant

Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today’s multi-channel contact centers. Now – we are on the lookout to expand our Consulting team with another ambitious collaborative colleague. As our new consultant, you will be responsible for delivering first class Calabrio WFM projects to our customers and partners. You will be part of the Professional Services team and work closely together with the Implementation Services team and other internal stakeholders. As our new WFM Consultant you will implement Calabrio WFM and together with our partners and sales managers, identify and understand the needs of our customers and prospects.
About the job
The position will suit you if you are a person with drive and analytical skills who likes to be a part of a team. You like to take creative initiatives, have a passion for new challenges and work systematically to achieve your goals. The team is characterized by an entrepreneurial environment where change is a natural element and the decision paths are short.
Example of tasks:
Define, run, and lead projects together with our customers and partners
Revenue responsibility for the projects and revenue contribution to the company
Produce and maintain appropriate timelines and project plans
Lead workshops and guide the customer through the implementation and system configuration
Train and support customers and partners in Calabrio WFM
Analyze customer data and suggest improvements through consultancy services and operational assessments
Take an active part in maintaining a high product usage and satisfaction at our customers base
Frequent travel delivering projects in Europe

About you
You should have a minimum of three years of experience from working in the Contact Center industry or other relevant consultancy experience. Experience from working hands on with solutions like WFM, QM & Analytics and/or experience from working as a consultant is considered an advantage.
You have excellent communication skills in English and Swedish. Other languages are considered advantageous.
You have a technical university degree combined with an analytical and problem-solving attitude

A bit about our culture
Your personal skills are of great importance to us. Calabrio is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.
Apply! Come together with us and build the best company in our space.
This position is based out of Sweden. For questions about the job or us, send an e-mail to hanny.svensson@calabrio.com.