Zone Coordinator for IT Infrastructure Operations

Zone IT Coordinator - Siemens Healthineers

Siemens Healthineers is shaping the future of healthcare. As a leading medical technology company, we increase value by empowering care providers around the world on their journey towards expanding precision medicine, transforming care delivery, improving the patient experience, and digitalizing healthcare. Do you want to be a part of shaping the future of healthcare?

Come and join our global team as Zone Coordinator for IT Infrastructure Operations

Healthineers IT in the Europe Middle East and Africa (EMEA) Region is looking to hire a Zone Coordinator serving the Nordic and Baltic Zone (NRB) located in Solna, Sweden. The position will also be performing IT Infrastructure operational tasks in Sweden.

Our new colleague will be a part of a wider Service Management and Regulatory team with app 25 colleagues located in major countries in EMEA. Your functional team lead will be located in Spain, but you will also have a Swedish in country manager. The NRB Zone consists of the countries Sweden, Denmark, Norway, Finland, Lithuania, Estonia, and Latvia. There are local IT contacts in the countries working part time and in the business. However, most IT Infrastructure support services are being performed by external vendors therefore our new colleague needs to work both vendor and end user focused.

Your tasks and responsibilities:
* Coordinate IT Infrastructure support in NRB
+ Manage country support concepts based on EMEA Standards
+ Manage External vendors
+ Coordinate “In Business” IT Contacts
+ “Housekeeping”, right size Infrastructure service consumption
+ Asset management
o Lifecycle support
o Inventory control
+ HW catalogue
+ Contribute to knowledge management
* IT Infrastructure Projects
+ Roll out of centrally defined projects to Zone and countries
+ Act as interface to central project team
+ Perform Country and Zone tasks
* Service Management
+ Ticket handling for local support
+ IT service Desk, complaints and escalations
* End user Support for Sweden
+ Perform country infrastructure support
o On/Off Boarding of users
o Configuration support
+ Install/uninstall computer and mobile clients
+ Hardware Failure: Diagnose, Support & Coordination
o Forward for Break fix
*
* Manage IT Consumables
+ Display, keyboards, mice, headsets, etc
* Mobile Voice subscription: Management & support

Your qualifications and experience:
* Degree in Information Technology / Computer Engineering
* Experience in managing mid-sized IT projects
* Understanding of IT Service Management
* Relevant certifications
+ E.g., ITIL Foundation/Practitioner, Microsoft Enterprise Administrator Expert
* Fluent English (working language)
* Able to understand Norwegian, Swedish, and Danish

Your attributes and skills:
* Able to Work in a complex organization cross boarder and able to communicate on various
levels in the organization
* Intercultural skills
* Team player
* Organized and structured
* Customer oriented
* Proactivity
* Availability to travel in the NRB Zone

In case you have acquired your skills in alternative ways, and believe you are qualified for the position, your application is appreciated just as well.

Our global team:

Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to healthcare. It reflects our pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We are approx. 66 000 Healthineers worldwide, and we stand with our customers everywhere to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Our values and what we can offer you:

We, Siemens Healthineers, believe that our differences make us stronger and enable us to be the innovative company we pride ourselves on. Innovation comes from change, and change takes time and persistence. We encourage our employees to be themselves and empower them to unleash their true potential. This allows different ideas and approaches to thrive and is the foundation for an inclusive culture. That’s why we are working on diversity and inclusion every day, and we always appreciate and encourage diverse pool of applicants for all our recruitments.

At Siemens Healthineers, we believe our Healthineers Way of Working (HWOW) concept leads to a more flexible, healthy and productive working model.  Founded on trust and through mutual agreement, Healthineers Way of Working (HWOW) empowers employees to choose the best place to work for individual and team performance.

Become our new colleague – join us in challenging ourselves while shaping the future of healthcare.

Apply through Jobs and Careers

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become available.

For further information about the position, please contact SHS IT EMEA SMR BEP1, Soledad Antona San Nicasio on phone: 0034659109980. We are looking forward to receiving your online application.

Deadline for applications: December 19^th, 2021

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our job alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.