2nd line support (24/7) to pagero in gothenburg

Job description
Randstad Technologies are now looking for  2nd line support technician for our client Pagero. They are now expanding their support team and looking for tech-interested support technicians to join their 2nd line support team at the company HQ in central Gothenburg. The support will provide 24/7 support and you will work in a variety of day-, evening- and night shifts as well as on call support. The shifts will be planned long in advance and the monthly working hours will be reduced while on shift duty.

Are you ready to take the step from first line and take the chance to join an ambitious, problem-solving and dedicated team and become an essential part of Pagero! Here you will get the opportunity to really dig into to the technical issues and be challenged in finding the right solution. Your team is always there to help and together you will help Pageros clients. 

Responsibilities
As part of the 2nd line team, you will be working close with the rest of the team members monitoring document flows, supporting day-to-day operations of production files and handling customer specific solutions.
You will be handling support cases primarily via tickets where analyzing, troubleshooting and digging into advanced error handling is part of the everyday work.
The 2nd line team is also responsible for all production communications and assisting other departments internally with our expertise about our platform, services and applications.

To thrive in this role, you adapt quickly to new tasks and are motivated by understanding the underlying factors to problems. Furthermore, you have the will and ability to help other people and to deliver the best possible support. As a person you are solution-oriented, problem-solving, like taking responsibility and you always focuses on finding the best most sustainable solution.

Additional responsibilities
• Customer specific application setups
• Provide installation support to end customer  
• Communication configurations for production customers
• Testing, internally and externally 
• Acting like a last instance support 
• Quality assurance and maintainability
• Create and update internal and self-service documentation

Working hours
Day, evening and night shifts in a rotating schedule.

Qualifications
To qualify for the position you’ll need to have prior experience from support and a great interest and understanding of technology. You need to be fluent in English as well as speaking and writing Swedish on at least a basic to good level
Desired qualifications:
• Experience of working with XML and/or other structured formats
• Experience of working in an international environment
• Experience of EDI (e-invoice/order)
• Knowledge in communication protocols
• Knowledge of other languages
The team at Pagero are responsible and thorough and are driving by solving problems and helping clients. They are curious and eager to learn and shares knowledge within the team as well as to other parts of Pagero, If you have the same kind of attitude, you will make a good fit for the team and in return get a fun workplace at the same time you that you’ll grow your technical skillset
For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Experience
About 2-3 years support experience.

Application
2021-09-15, selection and interviews will be ongoing. The position may be filled before the last day of application, therefore, apply as soon as possible.

For more information: carolina.klockaregullesjo@randstad.se 

About the company
We believe that the power of Pagero is the synergy between our people and our capabilities. We offer you the opportunity to develop your career in an inspiring and international environment. Working at Pagero, you will get continuous personal and professional development opportunities, enabling your full potential and providing the best for your colleagues and our clients.