Chief Customer Success Officer

Loopia Group is now looking to strengthen its management team with the recruitment of a Chief Customer Success Officer. This is a new position and is viewed crucial for Loopia Group to deliver on their growth journey towards becoming the greatest domain and hosting provider. Loopia Group is looking for a change leader and the new role will be responsible for the development of an efficient and productive Customer Service Organization with an outstanding service as well as putting the customer in focus. The role is established at the management C-level. Loopia Group is a leading European web services and hosting business with its largest operations in Sweden, Norway, Finland, Slovakia, Czech Republic, Hungary and Serbia.
Background and experience:
•Documented experience from customer services functions, preferably complex and “technical”, with several geographical units
•Customer experience with insight and understanding of customer needs and how to contribute to the customer’s success
•Documented experience from successful results in processes, ideally from a matrix environment with multiple stakeholders
•Leadership experience with successful track record of building and managing teams
•Experience from managing larger change assignments successfully and from prioritizing independently
•Experience of working in an international business environment is an advantage
•University degree, M Sc or BA or equivalent is an advantage
•Excellent command of English, both spoken and written
Please contact us for further information about the role.