Customer Project Manager

Job description
Arcam EBM is now looking for their new Customer Project Manager to join the Customer Support division! We are looking for someone with a strong commercial business knowledge and a great technical interest. If you want to influence and drive change by using your excellent communication skills and outgoing personality, then this might be the position for you!

Arcam is in a leading position in the Additive Manufacturing industry and our vision is to revolutionize the art of manufacturing complex parts. We are an innovative partner for manufacturing, primarily in the orthopedic implant and aerospace industries, where we deliver customer value through our competence and solution orientation. Our customers have high expectations of quality, reliability and productivity that we are in charge of fulfilling, while also complying with their relevant laws, regulations and standards. To make sure that we continue to meet the expectations of our customers we want you to join us at Arcam! 

Responsibilities
As our new Customer Project Manager, you will make sure that Arcam meets the requirements and keep the deadlines for signed sales throughout the whole delivery process and installation. You will get to work cross-functionally together with departments such as sales, finance, production, logistics and service to coordinate delivery projects. During this process you will be the communication channel to the stakeholders and customers, to make sure they are informed at all times. This means updating our customers about ongoing orders and assist them in various issues such as site preparation coordination, import clearance and problem solving related to the delivery. You will follow up on installations with the service engineers through installation reports and non-conformity reports. 

Another part of the position is to practice your knowledge and make sure that you are up-to-date with trade regulations, trade compliance and trade finance.  Your financial skills will come in handy when you are handling documentation for orders with payment terms (such as letter of credit, bank guarantee etc) as well as when you are getting payment related questions from customers. As a Customer Project Manager you will play an important role in keeping our ERP-system (Jeeves) and Service System (Service Max) updated with the right information. 

To be successful in this position we believe that you are flexible in your way of working and not afraid to balance between solving complex issues as well as doing a lot of administrative work and coordinate between departments. 

Qualifications
 At least 3 years working experience as a Customer Project Manager or in a similar position 
Previous experience of working with international business
A strong business mind within finance and commerce, preferably from working within a technically oriented business 
University degree within economics, international business, international marketing, project management etc. or a higher technical education
Excellent communication skills in English, both spoken and written
A genuine technical interest
Ability to work independently and take clear ownership 
Proven ability to influence and drive change through exceptional written and verbal communication and interpersonal skills
 Structured way of working with the ability to prioritize within your scope of responsibility


Application
Last day of application: 2020-03-24, selection and interviews will be held continuously. The position may be filled before the last day of application, therefore, apply as soon as possible.

In this process we are collaborating with Randstad, you will be employed by Randstad but work on site at Arcam.

For more information please contact: Rebecka Simonsson at  [email protected] 

About the company
GE Additive is a world leader in additive design and manufacturing. Arcam EBM joined GE Additive in 2017 to further strengthen GE’s additive offering with the unique Electron Beam Melting (EBM) technology. Additive manufacturing is rewriting the rules for how we design, build and create. We’re committed to leading the industry through world-class machines, materials and services. Are you ready to help us shape the future?

Interested in working for GE Additive? You’ll be part of a global team working collaboratively with our customers in multiple industries to take on the world’s toughest challenges.