Customer Service Officer - 213843

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.




If you’re ambitious, driven and team-spirited, this is your opportunity to build a career as Customer Service Officer in Vaesteras, SWEDEN



KEY RESPONSABILITIES:
Lead sales and delivery activities –covering among others marketing, inquiry management, bid management, offering,
order registration, delivery follow up, claim management (if any) during warranty - according to the process and in line with the current
processes and rules
Regularly follow ups with the customer and internal functions to capture the customers´ needs with the aim to increase customer
satisfaction and Alstom´s market share
Collect and report KPIs
Reporting to Head of Parts and Overhaul SE & FIN



OUR IDEAL CANDIDATE MUST HAVE:
Technical or economical education from gymnasium
Desirable: Sales and Negotiation
Project Management
Minimum 3 years experience with customer interactions/relations
Desirable:

Sales and negotiation experience
Order and sales management experience
Project management experience
Bid management experience
Planning and/or delivery experience
Experience of working in a business systems (SAP is an advantage)
Experience of working in a multicultural organization
Railway experience
Contract Management experience
Train maintenance and/or logistics experience
Collaborative and cooperative skill
Service minded
Customer focused
Self-driven
Good planning and organizational skills
Fluent in Swedish and English, both in oral and written
Social and communication skills
MS Office (mainly MS Word, Excel and Power Point)
Agile /flexible
A Doer
Ability to coordinate and lead the activities towards the targets
Solution focused




We thank all applicants for their interest, however, only those under consideration will be contacted.




An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.