Global Solutions Specialist / 2nd line support to Flowbird

About Bravura:

Bravura är ett bemannings- och rekryteringsföretag för organisationer som vill hitta Next Gen Professionals. Hos oss finns massor av jobbmöjligheter, framförallt för dig i början av karriären med 0-8 års erfarenhet. Via oss kan du jobba som konsult eller bli rekryterad. Hitta ditt drömjobb - vi hjälper dig att lyckas!

About the job:

This is a consulting assignment with good opportunities for over-recruitment. In this role, you will initially get signet at Bravura, it is stated that Flowbird intends to offer you a permanent employment with them in the long run. This gives both you and Flowbird a good opportunity to get to know each other and evaluate how you feel about your collaboration.

About the company:

Flowbird is a global and world-leading company that offers efficient parking solutions through innovation, openness and reliability. Their ambition is to make it easy, smooth and safe for everyone to park. Their holistic solutions are designed to help keep cities moving and ensure that people have time to focus on what is important to them. As a result, you will find their products and services in over 40 countries: for example, on the streets of Chicago, in the ski slopes of Falun or on the beaches of Sydney. Since its inception in 1955, Flowbird has been at the forefront of future parking solutions and still holds this position today.

Tasks and responsibilities:

As a Solutions Specialist at Flowbird, you work with technical problem solving of company products. You work with four other colleagues in a tight team. Via a case management system and escalations from 1st line organizations, both from subsidiaries and distributors, you receive cases that require a high technical understanding. The cases deal with, for example, technical troubleshooting of issues with customer parking meters and surveillance integrations, as well as setting up and verifying more complex service configurations. You also have close contact with the R&D department to coordinate more advanced analysis, bug fixes and improvements.

In order to maintain satisfactory system and customer service level 24/7, the position will over time also include a recurring on-call duty, in accordance with current labor agreement, for troubleshooting of any critical disturbances and informing affected customers continuously.

In addition to this, you are as a team responsible for the education of service and support staff at subsidiaries and distributors all around the world in Flowbird’s products. This can lead to around 20 travelling days a year. Your daily work and most of your time is spent at the office in Kista.

Education, Experience and Personal characteristics:

• At least 2 years of experience from technical 1st line support
• Great technical interest
• Fluent in English, other languages such as French are a merit

Merit:
• Knowledge of XML
• Previous experience of payment solutions
• Knowledge of networks

To thrive in the role of as a Solutions Specialist, we believe that you are motivated by acting problem-solving together with an interest and the ability to immerse yourself in complex problems. You have a logical approach and prefer to trust data when it comes to solving problems. In the role, you have contact with many internal employees, as well as in some extent external customers and distributors, which means that you are not afraid to take the first step to a conversation.

Other information:

Start: As soon as possible
Location: Kista, Stockholm
Salary: Upon agreement

Thoughts about Bravura's recruitment process? You can find answers to the most frequently asked questions here: http://bravura.se/min-profil/fragor-och-svar/

If you have specific questions about the service, please email info@bravura.se and someone on the team will help you. Specify the service.

We recommend that you submit your application immediately as we make an ongoing selection. Welcome with your application!

Keywords: Global Solutions Specialist, 2nd line support, second line, first line, 1st line, support, technical, IT, support technician, IT-support, fulltime, Stockholm, Kista, lösningsspecialist, supporttekniker