Head of Customer Care

CEVT is here to make urban mobility enjoyable, smart and sustainable. We fast-track innovation and transform ideas into pioneering technology solutions. Automotive is in our DNA and intelligent mobility is our core. We serve society with sustainable mobility solutions, both private and shared.
As part of ZEEKR and the Geely family, one of the most innovative and fastest growing global mobility groups, our work comes to life in products and services from world-leading brands. CEVT was built by people from all over the world. We’re flexible, fast, and always in motion.
Do you cultivate an optimistic mind, use your imagination, always consider alternatives, and dare to believe that you can make possible what others think is impossible? If your answer is yes to both questions, you could be our Head of Customer Care and member of our leadership team.
Based on Lindholmen, Gothenburg you will work with members that are, just like you, proud of their professionalism, motivation and level of skills.
This is what you will do most of the time:
Be overall responsible for the Customer Care department.
Lead and coach the management team within the department.
Ensure the Customer care focus within the entire company.
Responsible for securing efficient operations and a premium customer experience in all support channels.
Developing, implementation and executes strategies, policies and routines for the department around customer experience, concepts, products, offers etc.
Ensure that the department develop and implements methods to record, assess and analyse customer feedback.
Work with internal and external customers/stakeholders to analyse the needs and align for a common strategic goal.
Managing budget, forecast business goals and objectives for the department and strives to meet them.



You have probably done something like this:
M.sc in Mechanical engineering or similar.
Documented experience in a similar executive position within the automotive industry.
Documented and successful managerial experience with excellent ability to motivate all kinds of people.



We think that you:
Have the courage to lead with trust and care and don’t mind to getting your hands dirty.
Are innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment.
Have passion to work in an international and multi-cultural environment.
Have a customer centric mind and behavior.
The desire and ability to embrace diversity of people, perspectives, and styles.
You have an entrepreneurial approach and dare to take decisions.
Are fluent in English.



Who you are:
Like us, you believe that great teams are about personalities, not just skills. We believe that your down-to-earth and inspiring personality make you get things done in a pragmatic and proactive way while having fun. It is important to have a positive mindset and “we-can-do-it” attitude, while taking collaborative and structured approach to reach the best possible outcome under the given circumstances.
You effectively communicate technical concepts and ideas to stakeholders and customers at all levels in English. Prioritization skills and agile mindset along with your ability to see the bigger picture and eliminate roadblocks make it easier for you to deal with ambiguity, work under demanding conditions and create a successful working climate in these situations. Last but not the least, you have cultural awareness, especially Asian – European culture.
We believe in teams that take maximum advantage of strengths inherent in diversity and inclusion. We find that inclusive and balanced working teams increase group dynamics, creativity and new approaches to solutions.
Apply today, we will perform ongoing selection during the application period.
We look forward to hearing from you.
In the recruitment process for this role a background check will be carried out for the final candidate.
Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels.
Working at CEVT
We are engineers, developers and innovators from around the world. Joined together by entrepreneurship, our unique blend of Chinese and Scandinavian culture and a belief in a smarter more sustainable future.
Supportive and creative work environment
30 days of vacation and additional 8 days paid ATK- days annually
Great office location at Lindholmen Science Park