Head of Strategy and Operations

Roles and responsibilities


Strategy & planning
• Co-define strategy & growth ambitions, drive roadmap planning (including expansion planning, KPI setting/tracking), tactics and prioritization
• Market research, competitor analysis; educate team on latest trends and innovations in retail/prop-tech
Operational management
• Setup best practice processes to align company priorities with effective day-to-day operations (e.g., demand pipeline management, data collection and analyticsac)
• Process improvement: Continually improve internal processes to achieve productivity, scaling and service level targets, including analysis, mapping, re-design, training and execution
• Manage an operations team and provide them with clarity, structure and support
Sales & marketing
• Manage marketing budget: ROI and spend efficiency, marketing reporting and dashboards (for campaigns, channels etc.)
• Lead branding and content marketing initiatives (e.g., Youtube channel, Instagram competitions etc.), liaising with partners, influencers and collaborators
• Build data-driven marketing competencies to test and optimize landing page variations, conversions, email effectiveness, and ensure processes are designed to optimize data collection
Customer experience
• Own the customer (demand side) experience following a transaction, from invoicing to post-event relations management, identifying pain points and implementing UX improvements
People & culture
• Build and develop talent, including overseeing effective recruitment, onboarding, talent development and appraisal
• Foster strong team culture and ways of working to support high performance, including agile processes for work planning, collaboration, tracking OKRs, continuous improvement etc.
Finance & fundraising
• Financial management, e.g., monitoring cash burn, accurate and timely reporting to the board, setting budgets and forecasts
• Operational finance, e.g., overseeing invoicing and payments, accounting, employee expenses and payroll
• Support investment fundraising preparation, pitching, and developing investor relations
Legal
• Oversee legal compliance, legal contracts, partner agreements and customer agreements