Operations Assistant - Wholesale

Born in 2014 by Creative Director, Max Svärdh and CEO, Albin Johansson, Axel Arigato is a Sweden based contemporary brand that started from an Instagram page and an idea to break into the footwear market.

With deep roots in music, art, architecture and what is contemporary, Axel Arigato has defined itself by offering more than a product. It has been created to leave an experience at the front of mind, whether it’s via stores, online or through events.

Axel Arigato currently has 7 stores, including London, Copenhagen, Stockholm, Gothenburg & Paris with more pending. Expanding from 2 people to now hiring over 100 members of staff in 7 years, Axel Arigato also operates a subsidiary office in London.

Join us!

We are offering an exciting opportunity as an Operations Assistant - Wholesale at our Gothenburg HQ. When working with us you can expect to work with great colleagues in a rapidly expanding global fashion company, where every day brings unique challenges and possibilities.

As an Operations Assistant you always have the customer in focus and strive to give the best customer experience possible.

You will be part of a great team and work very close to the sales managers but also cross-functional with other departments such as finance, production, logistic team and more.

The main responsibility is to ensure that all our Wholesale partners are given the correct order information and excellent on-time delivery.

Furthermore, you will constantly work to improve existing processes and routines to increase the company's sales and customer experience.

Main responsibilities:

• Maintain and build relationships with clients.
• Placing seasonal and continuity orders in our ERP. Consolidate and confirm customer orders in the wholesale order systems and coordinate with the purchasing team.
• Analyzing the delivery schedule, being proactive and communicating with customers
• Manage the order release and wholesale stock allocation process.
• Expediting the customer delivery process and highlighting/communicating any issues arising from our shipping performance.
• Coordinate wholesale returns, cancellations, and claims and any associated credit notes or stock allocation.
• Maintain CRM of Wholesale Partners constantly including Accounts/Finance Contacts, customer data for all customers in all systems
• Analyzing and aligning shipping manuals with the internal logistics department.

Qualifications:

Needless to say, you are passionate about delivering a great customer experience. Your excellent communications skills allow you to tackle any issues with a smile, and your experience enables you to quickly identify the right solution.

Moreover, you:

• Drive continuous improvement to satisfy customers and improve loyalty.
• Thrives in a customer-facing role where you are to deliver a superior customer experience.
• Can-do attitude with a hands-on approach.
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• You love spotting ways to optimize existing processes, and you are not afraid to speak your mind.
• Self-motivated and willing to learn
• Proficiency in Excel / Word / Powerpoint
• SAP experience is preferred.
• Experience with shipping documents, such as applying for export documents with The Chamber of Commerce, is preferred but not essential
• Excellent English communication skills.

SALARY: According to agreement

START DATE: According to agreement

LOCATION: Gothenburg, Sweden

Please submit your application in english including CV and a brief motivational letter.

We process applications continuously and the position may be filled before the last day of application.