Technical Support Representative for Fast-Growing Startup

Hello, we’re OMBEA

OMBEA is a platform for collecting, analyzing and acting on feedback from customers, employees and students. We are already helping over 600 customers such as Microsoft, H&M, University of Cambridge and the European Parliament to capture feedback and test knowledge across a range of people. The result is smarter students, happier customers and better engaged employees. With customers and partners in over 50 countries, we strive to keep an international, creative and collaborative work environment. But we’ve got more to do. We want to become the number one experience management platform in the world. We’re now growing faster than ever and that means we need more amazing people who share our ambition, to join in with the next part of our journey.

About You

Could you be one of us? Are you friendly and approachable? Do you have grit? Are you a team player? Do you also possess:

- Excellent written and verbal communication skills.
- A methodical and tenacious work attitude.
- The ability to juggle multiple competing priorities.
- The desire to step up and help your team.
- Bags of motivation.


Is that you? Then you might be just the person for this role.

Role Description

As the Customer Support Representative at OMBEA, you are on the proactive front line and the face of OMBEA. You interact with our customers and users daily, making them better at what they do while improving our product. The role gives you a lot of freedom to develop your skills and optimize processes as we are growing and onboarding a lot of new customers!

Our customers will turn to you with support questions, and you will work closely with product experts and technical teams to resolve those issues.

Furthermore you will become a product expert yourself. You will learn how our customers use our feedback platforms so you can help them be as successful as possible in their journey with us.

Next to helping the customers out via support, you will own the support channels from a technical perspective; making sure the process runs smoothly and automating it where appropriate.

Skills

- Tech-savvy, able to work independently and make decisions.
- Able to think laterally to solve user issues despite imperfect problem descriptions.
- Able to manage priorities in a fast-paced environment.
- Always looking for ways to improve processes.
- Good spoken and written English is a must. Additional languages, especially Nordic or Western European, are desirable.


Experience

- Working in a small organisation.
- Working in an office environment.
- 1+ years of experience in support or customer service.