Customer Service/Solution Specialist

Do you have several years of experience in customer service and want to work in a role that combines logistics and administration? We are now looking for several Customer Service/Solution Specialist to our global client in Mölndal.

Job description
As a Customer Service/Solution Specialist you will process more complex sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards. You will also answer complex internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.

In the role you will deal with special and/or more complex enquiries from customers. Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve complex customer complaints. You will make calculations and analyses to accurately compile and report statistics and provide recommendations.

Further, included in the role will be entering data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities; and to generate sales reports and statistics. Perform sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements. Liaise with sales to keep them up-to-date with customer needs.

Main tasks
As a Customer Service/Solution Specialist you will:
• Manage, register and follow-up of order flows and complaints
• Update and maintenance of customer- and article master data
• Handling requests from customers and internal colleagues concerning order status, product availability, prices, delivery times, product specifications etc.
• Contact with our warehouses and freight forwarders regarding questions about transports, distribution, warehouse administration and follow-up
• If needed, assist with analyzes and follow-up of KPIs
• Provide an understanding of the customer´s needs, build trusting relationships and providing high quality service to both internal and external customers

Who you are
To be successful in the role you have a high level of self-drive, a positive attitude and likes to work in a team as well as you take personal responsibility for and drive your work. You like to set up your work in a structured and methodical way and you have the ability to handle several tasks in parallel.You have no problem reaching out for help from colleagues who know what you don´t.
Finally, you enjoy working at a higher pace where you proactively identify solutions to be able to ensure high efficiency as well as quality in your work.

Qualifications
• Completed university education with focus on logistics, economics or similar
• Problem solving mentality.
• Good knowledge in Microsoft Office tools, specifically in Excel
• English is mandatory in oral and written
• Preferably knowledge in one or several of the Nordics/Baltics languages
• Experience of working in customer service and with logistics flows is an advantage
• SAP R/3, C/4 and S/4 HANA competences are a valuable skill

If you are up for the challenge and think this sounds like you, apply today! As we will be making ongoing selections, pre-screening interviews might start before the application deadline.

We attach great importance to personal suitability for the position.

Contact details
If you have questions about the assignment process, you are welcome to contact responsible recruiter:
Evelina Hjortskog via Evelina.Hjortskog@adecco.se

Welcome with your application!

Keywords
Customer Service Specialist, Customer Support, Specialist, Solution Specialist, Kundservice, Kundtjänst, Kundsupport, Svenska, Swedish, Engelska, English, Logistics, Admin, Administration, Göteborg, Adecco